PixLoom
Refund & Dispute Policy
PixLoom provides immediately accessible digital services. This policy explains when payment corrections or refunds may be available and how disputes are handled.
Effective and last updated: July 14, 2026
1. Digital service; no physical returns
PixLoom does not sell or ship physical goods, so there is no physical return process. Free plans do not generate refundable fees.
2. General refund rule
Paid subscription fees are generally non-refundable after a billing period begins because access and generation capacity are made available immediately. This does not limit any mandatory refund or cancellation right provided by applicable law.
3. Cases eligible for review
- A duplicate or incorrect charge.
- An unauthorized charge reported promptly after discovery.
- A material service failure caused by PixLoom that prevented use of the paid service and could not be resolved within a reasonable time.
- Another situation in which applicable law requires a refund.
4. How to request a refund or raise a billing dispute
Email support@pixloom.io within 14 days of the charge. Include your PixLoom account email, charge date and amount, payment receipt or invoice reference, and a short explanation. Do not send full card numbers or identity documents by email.
- We normally acknowledge requests within 2 business days.
- We may request reasonable information needed to verify the account or charge.
- We will send the decision by email after reviewing the request.
5. Approved refunds
Approved refunds are returned to the original payment method. Banks and payment providers typically require additional processing time; PixLoom cannot control when the credit appears after it has been issued. Subscription access or related generation allowances may be reduced or removed when a refund is granted.
6. Chargebacks and resolution
Please contact support@pixloom.io first so we can investigate and attempt to resolve a billing issue. Nothing in this policy prevents you from exercising rights available through your bank, card issuer, payment provider, or applicable law. We will provide relevant transaction records when responding to a formal payment dispute.
7. Contact
Refund and billing questions: support@pixloom.io.